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SECTION 2A – SERVICE DESCRIPTIONS

This page provides a complete overview of our offering broken down by each Service Line. This page is not amended on a case by case basis. As such, Services, Hardware and Support Services described below but not referred to in Section 1 (Commercial Details) will not be provided under this Agreement.

Part 2.1 – Digital Food Safety

DFS Services: Navitas shall, from the Go Live Date(s), provide the Client’s Authorised Users with access to the DFS Platform for the purposes of monitoring and reviewing the information produced through the Client’s use of the Hardware at the Site(s) listed in Part 5 of the Section 1 (Commercial Details) (Service and Charges Overview).

DFS Installation Services: Navitas shall install the relevant Hardware at each Site: (a) in accordance with any written timetable for installations agreed with the Client from time to time; or (b) if no such timetable is agreed, within a reasonable period following the date on which the DFS Service is agreed to commence.

DFS Training Services: Where applicable, Navitas shall (at its discretion) provide training sessions in respect of the use of the DFS systems either: (a) on-Site; or (b) online through a Navitas system.

DFS Support Services: Where required, Navitas shall provide support on the use of the DFS Platform online through a Navitas system. If requested Navitas may, at its discretion, arrange for on-Site support visits. Any visit which is requested or required due to client driven factors will be levied in accordance with Part 5 of Section 1 (Commercial Details).

Hardware Details:

Hardware

Description

SmartProbe and Charger

A handheld probe running an Android operating system

Needle

Needles that attach to the end of the SmartProbe and are used to take the temperature of food

Infrared Needle

Infrared needles that attach to the end of the SmartProbe and are used to take the surface temperature of food

Pods

A battery powered temperature sensor

Hubs

A “gateway” device that reports the Pods’ readings to the Navitas Servers

Tablet

An android based device that displays data from the Navitas servers

Tablet Bracket

A bracket used to wall mount the Tablet

 

Part 2.2 – Compliance

Compliance Services: Navitas shall, from the Go Live Date(s), provide the Client’s Authorised Users with access to a cloud based online compliance tool. 

Compliance Training Services: Where applicable, Navitas shall (at its discretion) provide training sessions in respect of the use of the Compliance Services either: (a) in person; or (b) online through a Navitas system.

Compliance Support Services: Where required, Navitas shall provide support on the use of the Compliance Platform online through a Navitas system.

The Compliance Platform allows:

  1. individual password protected access to safety compliance information for all individual Site(s) and the Client’s senior management team;
  2. completion of Site audit action plans (i.e. audit reports would be published on the Compliance Platform and Site managers will required to log on to confirm the date that the corrective action had been taken or detail the alternative action taken);
  3. real time monitoring of information uploaded to the Compliance Platform in respect of Site action plans and online incident reporting; and
  4. access to applicable Navitas’ Compliance Modules as set out below.

Compliance Modules: The Compliance Platform allows access to the modules listed in the Navitas Compliance element of Part 5 of Section 1 (Commercial Details) (Services and Charges Overview), which, as applicable, are those more particularly detailed below:

  1. “Audit” allowing the Client to view and process actions resulting from and (where agreed with Navitas in writing) perform audits;
  2. “Online Incident Reporting Procedure for Accidents, Near Misses, Food Related Complaints and Enforcement Officer Visits”;
  3. “Risk Assessment Module”, which allows the completion and storage of Site risk assessments. This uses either a generic suite or template risk assessments provided by the Client (where the Services include the inclusion of such templates on the Compliance Platform);
  4. “Documentation Library” of safety related policies and documentation;
  5. “Registry”, which allows the Client to: (1) upload Site specific documentation that has an expiration date, such as Building Performance Certificates, PAT tests and First Aid Training certificates; and (2) confirm whether the Client’s users have uploaded a specified set of such documents for every Site;
  6. “Safety Compliance Diary” system, which automatically logs the dates by which action points from each Site audit must be completed. Diary entries can be made by the Client’s senior management team for Client wide issues or by the local area manager for Site level issues;
  7. “Property Module”, which allows users to highlight checks on Sites that have to be completed within a limited timeframe. These checks can then be assigned to all or a selection of Sites;
  8. “Investigations Module”, which works alongside the Incident Reporting Procedure, where incidents require escalation for investigation by the Client’s senior management team; and
  9. “Board Report Module”, which provides both: (1) month on month; and (2) year on year, reporting across the Audit, Incident and Risk Assessment modules.

Part 2.3 – Academy

Academy Services: Navitas shall provide the Client’s Authorised Users with access to a cloud based online learning management system providing training courses and associated learning materials.

Academy Support Services: Where required, Navitas shall provide support on the use of the Academy Platform online through a Navitas system.

Part 2.4 – Consultancy

Audit Services: Navitas shall provide audit related services, as described in this Navitas Consultancy overview and the Navitas Consultancy element of Part 5 of Section 1 (Commercial Details) (Services and Charges Overview), in respect of the Site(s) listed in Part 5 of Section 1 (Commercial Details) (Service and Charges Overview).

Heading

Scope

1.    Advice on Legislative Compliance

Advice in respect of the steps the Client needs to take at the Site(s) to ensure compliance with the following legislation:

Food Safety:

(a)     Food Safety Act 1990

(b)     The General Food Regulations 2004

(c)      Regulation (EC) 852/2004

(d)     Regulation (EC) 178/2002

(e)     The Food Safety and Hygiene (England) Regulations 2013

(f)      The Food Information Regulations 2014

Health and Safety at Work: Health and Safety at Work etc. Act 1974 and all subordinate European legislation including:

(a)     The Management of Health and Safety at Work Regulations 1999

(b)     Workplace (Health, Safety and Welfare) Regulations 1992

(c)      The Control of Noise at Work Regulations 2005

Fire Safety: The Regulatory Reform (Fire Safety) Order 2005

Disability: The Equality Act 2010

2.    Policy Provision and Maintenance

Access to an online suite of policies including Health & Safety, Food Safety, Fire Safety and Leisure Safety policies to help ensure compliance with the current legislation and industry ‘best practice’.

3.    Safety Compliance Audit

Audits will be carried out using agreed audit templates to encompass the key elements of the Client’s Health & Safety, Food Safety, Fire Safety and Leisure Safety policies (where applicable) and in accordance with an agreed scoring guide.

Audits will be carried out and be presented for view (including photographic evidence where appropriate) using Navitas’ Compliance software, encompassing:

(a)     Structural & Equipment Standards

(b)     Hazard Analysis and Critical Control Point Implementation

(c)      Allergy Control

(d)     Cross-Contamination Control

(e)     Temperature Control Management

(f)      Cleaning Operations

(g)     Hygiene Swabbing

(h)     Personal Hygiene

(i)       Food Storage Practices

(j)      Waste Management

(k)     Pest Control Arrangements

(l)       Due Diligence Assessments

(m)    Manual Handling

(n)     COSHH

(o)     PPE

(p)     Accident Reporting and First Aid

(q)     Fire Safety

(r)      General Safety

(s)      Risk Assessment

(t)      Training Standards

(u)     Safety Management Control Documentation

4.    Timing of Audits

Audits will not be carried out on Saturdays, Sundays, or national and public holidays.

Where an auditor is required to be on Site after 6pm local time Navitas reserves the right to pass-through any additional fees charged by Navitas’ relevant audit subcontractor.

5.    New Site Audits

New Site Audits shall be carried out in accordance with Section 1 (Commercial Details).

6.    Re-audits

Re-audits shall be carried out, where necessary, in accordance with Section 1 (Commercial Details).

7.    Crisis Management Visits

Support with the investigation and reporting of any food safety or health & safety related incident at a Site (the scope of which will be agreed with the Client following a request).

8.    Management Information

Real time availability of management reports provided via the Audit platform (e.g. audit data, incident reporting data and risk assessments for Site(s)).

9.    Review meetings

A quarterly conference call with Navitas’ client manager. Alternatively, where the Client requires, and no more than once per quarter, a Navitas client manager (or other team member) may attend a Site in person (in each case subject to the Client’s payment of charges and Expenses in accordance with Part 5 of Section 1).

10.  Incident Investigation Triage Service

Triaging of incidents reported via the Audit platform, with such follow up advice and investigation as Navitas believes is necessary in light of the severity of the incident.

11.  Telephone Helpline

Access to the 24/7 Navitas helpline, for emergency food safety related advice which can be contacted on Freephone – 0808 164 3773

IT support calls will be triaged on the day of the call, and follow up advice will be provided on the next Business Day.

12.  Delivered Training

Classroom style training. The Client is to provide the venue, projection equipment & refreshment.

13.  Fire Risk Assessment

Carried out by a qualified Fire Risk Assessor

 



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